We refund a feature charge back to your original payment method in the following service-fault cases:

• You were charged twice for the same action.
• You were charged but the feature did not apply — for example, the listing was not published, or the promotion never started.
• Other clear billing errors attributable to BoardDee or our payment provider.

If you were charged for a paid action that failed for technical reasons on our side and the feature did not apply, we refund that charge to your original payment method. Example: you paid 30 THB to promote a listing and the promotion did not start; we refund the 30 THB to the card or PromptPay you paid with.

Refunds can only be returned to the original payment method — we cannot send a refund to a different card or account. If your card has since expired or been replaced, your bank normally routes the refund to your new card automatically. For a PromptPay refund, our payment provider may email you to confirm the bank account to send it to. In the rare case a refund cannot be delivered to the original method, we will contact you to arrange it.

If you were charged in error — a duplicate charge, or a charge for an action you did not complete — contact support and we will refund the affected charge to your original payment method after verifying it against our payment records.

• Paid features delivered as described — for example, a listing that was published, or a promotion that has started running. Once a promotion has started, it is not refundable, even if the listing is later hidden, removed, or expires; only a promotion that never started is refunded.
• Disputes between buyers and sellers over items, services, or money exchanged off-platform — BoardDee is a listings venue and is not a party to those transactions (see Terms of Service, section 10).
• Account suspensions for violations of the Terms of Service or Posting Rules.

Email support@boarddee.com. Please include:

• The email address registered on your BoardDee account.
• Which charge you are asking about — the date, the amount, and which feature (post, extend, promote, bundle, or convert).
• A short description of the issue, if applicable.
• Screenshots of any error messages, if relevant.

Requests sent within 30 days of the charge are typically processed fastest. We will still review later requests on a case-by-case basis.

We review refund requests within 5 working days and reply by email with a decision. Approved refunds to the original payment method typically land within 5–10 working days, depending on your card issuer or bank.

All charges and refunds are processed in Thai Baht (THB). If you paid with a non-THB card, your card issuer's exchange rate at the time of the refund may differ from the rate at the time of the original charge.

If you initiated a chargeback or payment dispute with your card issuer before contacting us, we will follow the dispute process with our payment provider and your card issuer. Refund requests submitted directly to us and resolved by us are usually faster than chargebacks.

BoardDee is VAT-registered. Each fulfilled feature payment generates a PDF that is a full Thai tax invoice (ใบกำกับภาษี / ใบเสร็จรับเงิน — it serves as both tax invoice and receipt), with a 7% VAT-inclusive breakdown. You can download it from the Purchases page in your dashboard.

If we are unable to resolve your refund request to your satisfaction, you may escalate the matter to the Office of the Consumer Protection Board (สำนักงานคณะกรรมการคุ้มครองผู้บริโภค, สคบ.) at https://www.ocpb.go.th, hotline 1166.

Refund questions, dispute escalations, or anything else billing-related: support@boarddee.com.

This policy is governed by Thai law. Any disputes are subject to the jurisdiction stated in our Terms of Service. If there is any inconsistency between the English and Thai versions of this policy, the Thai version prevails. Personal and payment information processed when reviewing a refund request is handled under our Privacy Policy.

We may update this policy from time to time. Material changes will be announced on the site at least 14 days before they take effect.